We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case
All complaints need to be in writing to Barclay Solicitors, 1stFloor, 49 Raven Row, E1 2EG. Please ensure that it is clearly marked as a complaint so that it is forwarded to the correct department.
The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. The time frame for taking a complaint to the legal ombudsman is:
If you would like more information about the Legal Ombudsman, please contact them.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. A complaint to the Solicitors Regulation Authority can be made at any time.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.